5610 Printer Drivers not recognized by Mac OS (10.15)

[cschurmann]

My 90 year old father has a Mac running Catalina (10.15) and an HP Officejet 5610.  The printer has been working fine for many months since I installed the printer.  Suddenly, he was unable to print because all of the driver files are identified as malware by the Mac.  After spending several hours on the phone with AppleCare support, they said that we would have to contact HP because HP has unregistered their driver files with Apple.  This is not a new printer and it is out of warranty.  There are no new drivers available for this printer after 10.8 and installing the 10.8 drivers does not resolve the problem.  Because the printer is out of warranty, there does not appear to be a way to get this resolved other than this forum.  Note that no change was made to either the operating system or the HP drivers to introduce this problem.  

Apparently, HP can remotely break their printers and then provides no way to resolve the problem.

[stoptheinsanity]

I have the same problem, same printer, same Mac Catalina, same cruddy malware message. 

Shame on you, HP, for making a piece of hardware obsolete and adding junk to the landfill. Now all this printer is useful for is as a particularly large paperweight, or a cumbersome piece of bodybuilding apparatus.

Please resolve the problem by making the driver files available for this printer. 

[Jay_G24]

Hi @cschurmann,

HP Officejet 5610 All-in-One Printer driver for macOS 10.15 is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

NOTE: Gutenprint drivers are not supported by HP or Apple.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @stoptheinsanity,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[stoptheinsanity]

Hi @Jay_G24,

It's an HP Officejet 5610 All-In-One

Other numbers on a label on the back of the printer:

CN87AF20GN

Q7320A [32]

Thank you.

[Jay_G24]

As mentioned earlier in the post, HP Officejet 5610 All-in-One Printer driver for macOS 10.15 is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

NOTE: Gutenprint drivers are not supported by HP or Apple.

Hope this helps! Keep me posted. 

[cschurmann]

So is it HP position that they have the right to make a printer obsolete by decertifying the drivers?  If you stopped manufacturing the ink cartridges, I'd say you were within your rights.  To simply break something remotely seems malicious.  If the goal is to force your customers to buy a new printer, mission accomplished.  However, the replacement will not be an HP.

[The_Fossette]

@cschurmann

Download and install the driver from the below link and check if it helps.

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[cschurmann]

The HP Easy Start app is a deadend.  All it does is say that no driver is available for my printer.

[The_Fossette]

@cschurmann

Then there is no much that can be done until a driver is released for your printer.

Thanks!