6200 Envy Photo - Faulty Driver

[GlenWest1]

Hi, I purchased an Envy Photo 6220 yesterday and the downloaded drivers will not work.  I can print via the iPhone app but not from my laptop - and yes, I've tried every method I can / can find.

The installer gets as far as 1 of 10 and then the error I receive is: Call to DriverPackageInstall returned error 13 for package 'C:\Program Files\HP\HP ENVY Photo 6200 series\DriverStore\YetiV4\hpygid24_v4.inf'.

I have tried installing as an administrator and using the administrator account.

Any ideas?

[Barachiel]

@GlenWest1

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the printer.

I will be delighted to assist you here.

Follow this link to install the full feature driver software. 🙂

Keep me posted. 🙂

[GlenWest1]

You’ve clearly not read my earlier post. I’ve used the installer and it gives me an error. Where else do you think I got the installer from when you don’t supply a disk?

I’ve downloaded the full web installer and I get the error stated above.

Please help before I return the printer as it’s currnelty useless.

[Barachiel]

@GlenWest1

Thanks for the response.

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Good Luck. 

[GlenWest1]

I’ve done that multiple times and it doesn’t work.

[Barachiel]

@GlenWest1

Thanks for the response.

If that's the case, please check the security software settings which might also block the installation.

Regards,

[GlenWest1]

I’ve deleted my security software and the installation doesn’t work.

I’ve also activated the administrator account and that doesn’t work.

[Barachiel]

@GlenWest1

In that case, try creating a new user account with windows, and try installing it.

Let me know if it worked. 🙂

[GlenWest1]

Hi, I tried a new account but it didn't work.

In the end I reinstalled Windows 10 and then it worked.

Thanks for your help.

[Barachiel]

@GlenWest1

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂