6524e install

[grefra]

changed to max download on optimize, disable windows defender, , signed out and back in to microsoft account, shutdown, restart ,,,still will not download or install

[grefra]

Well I guess I have a new HP printer that does not work and cannot download or install the drivers and software from the Microsoft store. I would never recommend this printer to anyone anfter all the hassles. Whatever happened to be able to download  the software and drivers from HP> Looks like HP made a HUGE management decision error. I cannot believe how many others are having the exact sme issues. Everything else works fine on my computer, downloads, internet etc.

[grefra]

well since the software and drivers cannot be downloaded from the microsoft store, and they are not on the HP website  I am returning the printer, Hp decision to use the Microsoft store cost them a sale and probably a lot mre than just me

[Kumar0307]

@grefra, Welcome to the HP Support Community!

I understand you are not able to install the printer driver on the computer. I see that you are trying to download the HP Smart app from the Microsoft Store.

It looks like an issue with your internet connection as the download speed is too slow.

There is no known issue with downloading this app from the store.

Alternatively, click here to download the HP Full-feature driver for this model printer.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[grefra]

I will try it, but my internet is 200mbs. Have akready one a speed tet and internet is fine. I will try the link and let you know.

[grefra]

The download from the Microsoft store has been stuck at 585kbs downloaded for 2 days.  Will the link you sent give me the full install with the same results as HP Smart?

[Kumar0307]

@grefra

The link I have provided is for full-feature software via the Easy Start app. It is not HP Smart. Kindly try to download the software using th provided link and let me know how it goes.

You may use Google Chrome or Firefox for downloading.

Let me know how it goes.

[grefra]

Tried the link, when I entered the printer IP address it would not find the printer, printer powered on signed in to microsoft account, signed in to HP account

[grefra]

tried the link on a hard wired laptop and on a wireless laptop, printer not found, neither laptops will do the mcrosoft store HP smart download. Both laptops, printer not found, found the printer IP address, still will not find the printer on either laptops. Reseet Microsoft store app, still does not work. Changed Microsoft store password an changed pin got a text code from microsoft to change. Shutdown, restart, still stuck on 585kbs download from the miscrosft HP smart download. Printer setting during your link install, all tried, printer on nothing will install it. Again checked speed test, connected to the internet at 186MBS and 148 MBS up and down. Tried download other things, internet is fine.

[grefra]

I boxed up and returned the printer. Bought a Canon 8622, software downloaded and completely setup and wifi in 15 minutes