6978 printer functions locked by the person who set up the printer. NEED TO RESET THE PRINTER.

[BILL774]

6978 printer functions locked by the person who set up the printer. NEED TO RESET THE PRINTER. RESET IS LOCKED

[Irfan_06]

Hi @BILL774,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps from the below image to perform a factory reset.

Or

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[BILL774]

that does NOT help if the control panel

functions have been locked by someone.

there HAS to be a way to "hard" reset the machine

without the control panel

[Irfan_06]

Hi @BILL774,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further with a factory reset. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support