7858 no startup cartridges

[RiverFl_24]

Go Envy 7858 purchased last year, just setting up.  No setup cartridges.  I can’t get back to the main screen to do a bypass.  Tried unplugging, turning off, etc.  just keeps coming back to the use set up cartridge screen.  At this point I would buy the set up cartridges if I could find them on the website.

[Sneha_01]

Hi @RiverFl_24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see the unit did not come with the setup cartridges, Please do not worry, You may get the genuine compatible Hp cartridges, and we will help you with the OOBE reset.

Please help us with the Printer serial number or the product numbeinr on a private message for further assistance. The steps are different for each printer.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support