8020e series firmware- unable to load

[lappk]

Noticing there is a firmware update for my Officejet pro 8025e and unable to install it

[zoey7886]

@lappk, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Firmware Update for HP OfficeJet Pro 8020e Series! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are unable to install a firmware update for your HP OfficeJet Pro 8025e, follow these steps to troubleshoot and resolve the issue:

Check Internet Connection: Ensure your printer is connected to a stable internet connection.

Update via HP Smart App:

• Download and install the HP Smart app from 123.hp.com.
• Add your printer to the app if it is not already added.
• Open the app and click on your printer.
• Navigate to "Printer Settings" and then "Advanced Settings."
• Look for firmware updates and follow the on-screen instructions to install the update.

Update via HP Easy Start:

• Go to 123.hp.com and download the HP Easy Start software.
• Run HP Easy Start and follow the prompts to set up your printer.
• During setup, the software will check for any available firmware updates. Allow it to install the update if prompted.

Check Printer's Embedded Web Server (EWS):

• Print a Network Configuration Page from the printer panel to find the IP address of your printer.
• Enter the printer's IP address into a web browser to open the Embedded Web Server.
• Go to the "Settings" tab and select "Printer Maintenance" or "Firmware Update."
• Follow the instructions to download and install the firmware update.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,