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HP OfficeJet Pro 8035 All-in-One Printer
Microsoft Windows 10 (64-bit)

My printer froze in the middle of a job, the only alternative Ihaad was to turn it off.  Now it will not come back on, spent 30 with HP support and they had no answer.  Unplugging for 10 minutes did not make a difference.  I sther any type of master re-set for this machine?

3 REPLIES 3
HP Recommended

Hi @Bbeecher

 

Welcome to the HP Support Community

I'd like to help!

 

I understand the printer will not power up 

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

If the error persists,

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

HP Recommended

If the printer will not power up, I really cannot try all these suggestions.  Did the unplug thing, at a wall socket, but made no difference.    Have now bought a new Canon printer. 

thank you for your reply. 
Bill

HP Recommended

I respect your decision.

 

 If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

 

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