8139e printer firmware won't load firmware. Display is useless

[bztraveler]

8139e printer firmware won't load firmware. Display is useless as the NEXT button doesn't work and won't clear the firmware update screen

[Nal_NR]

Hi @bztraveler,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To troubleshoot the issue with your HP 8139e printer where the firmware won't load and the NEXT button on the display doesn't work, you can try the following steps:

Hard Reset the Printer

1. Turn off the printer and unplug the power cord from the printer and the wall outlet.
2. Wait for 60 seconds.
3. Plug the power cord back into the wall outlet and then into the printer.
4. Turn on the printer and check if the issue persists.

Update Firmware via USB

If the hard reset doesn't resolve the issue, try updating the firmware via a USB connection from a computer:

Download the Firmware: Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model and download the latest firmware update.

Connect the Printer via USB: Connect your printer directly to your computer using a USB cable.

Run the Firmware Update: Execute the firmware update file you downloaded. Follow the on-screen instructions to complete the update.

Reset the Printer to Factory Defaults

If updating the firmware via USB doesn't work, you might need to reset the printer to factory defaults. Note that this will clear all settings and return the printer to its original factory state:

1. Turn off the printer and unplug the power cord.
2. Hold down the resume button (the button with the triangle) while reconnecting the power cord.
3. Continue holding the resume button for about 20 seconds until the Attention light (the light with the exclamation mark) turns on.
4. Release the resume button.

If none of the above steps resolve the issue, it might be necessary to contact HP Support for further assistance. There could be a deeper issue with the hardware.

Hope this helps! Keep me posted for further assistance.

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