8600 printer stuck in animation mode and won't progress to next steps of set up

[Heidi44]

just took the printer out of the box and it won't move past animation mode for cartridge insertion.  Have tried reset, nothing works

[Jeet_singh]

@Heidi44,

Thanks for reaching out to the HP Support Forums. I’d be glad to help with your printer issue 🙂

As you have mentioned in your post that you're trying to setup the new printer and you're having issues where the printer is stuck on animation mode. No worries, I'll be glad to assist you.

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Once done, restart the printer.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you have followed the steps suggested and still having the issue. In this scenario, We are going to provide you some additional steps via PM that are specific related to your product model.

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,