8620 Driver Installation Problems

[LPJ1]

All of a sudden my 8620 printer is going offline and not scanning using the printer screen.  I use the printer wirelessly and the solution (according to HP) was to download the latest drivers.  After numerous tries, it just won't do it.  So I bought a USB cable A to B and all features on the aforementioned printer work when plugged in to my computer. So I tried to download the latest driver and It also said it had been unsuccessful. although I now have a "Printer" called HP Officejet Pro 8620 USB and a "Network" printer called Scan Only -HP Officejet Pro (8620) NETWORK - DO NOT DELETE.  I have no idea where that came from because it was always the HP Officejet Pro 8620 that gave me complete functionality wirelessly. The latter works wirelessly in that I can print to it.  But it won't do a scan using the feed in tray, but will scan if you put a document on the glass - but only one page per document!

I have tried uninstalling the printer drivers, but get the following message.  And if I just try to upgrade to the full feature driver, I get a message saying it was unsuccessful. 

HP Officejet Pro 8620 Basic Device Software

Call to DriverPackage Uninstall returned error 5 for package

‘C:/WINDOWS\System32\DriverStore\FileRepository\hpwia_oj8620.inf_amd64_d7308d34eee15b34\hpwia_0j8620.inf’:

A caller of DriverPackageInstall must be a member of the Administrators group to install a driver package.

I want the full wireless functionality back I had before something went screwy.  I didn't change anything - it just happened.  Although I did connect to the NBN..... 

Help, somebody, please.  I've spent days trying every solution HP has "given" me.  Online.

[TEJ1602]

@LPJ1, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. Follow the steps from the document https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal... to isolate and resolve the issue. (This is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party link meant only for viewing information).

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LPJ1]

When I click on the weblink and download, an error message comes up 404 - File or directory not found.

[Jay_G24]

Have you tried using a different browser?

Turn off the security software and then try and make sure your internet service is up and running

[LPJ1]

I have tried a different browser and turned off security software.  Still get the 404 error message.

[Jay_G24]

Are you able to access other webpages?

Could you restart your computer and try ?