8720 update options locked

[ejgjunk]

Hi. I recently got this Officejet 8720 at a thrift store. I want to register for instant ink but the printer states it has already been registered. I have hard reset (Semi-Full Reset) the printer but still won’t let me add it. How do I remove it from an unknown account?

[Gaya1239]

Hi @ejgjunk ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to remove your HP OfficeJet Pro 8720 from an unknown account and register it for Instant Ink, follow these steps:

1. Reset the Printer to Factory Settings (Full Reset)

Since a semi-full reset didn’t work, a full factory reset may help. This will erase any existing settings, including the registration information. Here's how:

• On the printer's control panel:
  • Go to the Home screen.
  • Tap Setup (gear icon).
  • Navigate to Printer Maintenance or Restore Defaults.
  • Choose Restore Factory Defaults.
  • Follow the prompts to confirm and reset.

This should completely erase all previous registrations and settings on the printer.

2. Re-register the Printer for Instant Ink Enrolling in HP Instant Ink

After resetting the printer, you can try to register it again for HP Instant Ink:

• Go to HP Instant Ink.
• Sign in with your HP account or create a new one if you don’t have one.
• Add your printer using the printer’s serial number (located on the printer’s label or in the printer's settings under About).
• Follow the prompts to set up Instant Ink.

Refer to this document: HP OfficeJet Pro 8720 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!