9 month instant ink offer on new printer not working (2 months applied!)

[Calaterium]

Hello,

I seem to have suffered a tech issue which others on this forum have experienced where the Printer install setup leads to instant ink but only offers 2 months instead of the offer on the box - 9 months. I understand I need to chat with HP staff direct to rectify this. It is important I do so because I am a heavy printing user and this was the whole reason I purchased and was sold by the agent on this printer option - to get the 9 month deal. I thought the 9 months must show after going through the stage-by-stage subscription entry for Instant Ink, and instead it just moved onto the next stage of the instal. I have logged in to check and it still says 2 months. 

[Irfan_06]

Hi @Calaterium,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink account free trial.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support