9015 printer unable to download update

[ponypower]

I've tried all the suggestions including re-booting, deleting HP Smart and the driver then starting over.  Took it off the ethernet and tried the wireless. Still gives me the error Unable to download the update.

[sandytechy20]

@ponypower 

Welcome to the HP support community.

I understand that you are getting a firmware update error on the printer, I am glad to assist you.

Disable automatic firmware updates from the Front Panel to fix the issue.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ponypower]

Will see if this works. Meanwhile how do I get my HP Ink back?

[sandytechy20]

@ponypower 

Are you having any issues with the cartridges?

Could you elaborate on the issue for better understanding?