A lot of problems in connecting with hpsmart

[ValentinaFelli]

In these last weeks it's very hard to know how pages remaining to print, the url doesn't work and I have a problem only with this site.

I can not see  the number of my printed pages and so I can't understand when my plan is finished, I think it's very unfair

[Nal_NR]

Hi @ValentinaFelli,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you enrolled in the instant ink program?

Are you getting any error messages?

Are your printer and devices you are using connected to the Internet and active?

Meanwhile, 

Let's remove and add web services again:

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

You may also try if that does not work. 

Let's restore the network settings on the Printer:

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

And please connect back to the Wi-Fi.

Hope this helps! Keep me posted for further assistance.
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