A print after a scan is now ghosting with Apple products

[Carmel2025]

When I wireless print across home network from MacBook Air or iPad (all with latest update) after a scan from HP Smart the print is a ghost image offset by ~1/4". The print also has U-shaped ope-box at right margin. HP Smart software and printer firmware are up to date. Ink cartridges are supplied by HP Instant Ink.

Initially installed 2016/11/30.

This initially started months ago with iPad, but is now a problem from MacBook.

Help is needed.

[Kuroi_Kenshi]

Hi @Carmel2025,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printer Firmware and Software Updates

Ensure that both the printer firmware and the HP Smart app on your devices are up to date. Since you mentioned they are, let's proceed to other steps.

Reset the Printing System on macOS

Resetting the printing system can clear any errors and reset connections:

1. Open System Preferences on your Mac.
2. Click on Printers & Scanners.
3. Right-click (or Ctrl-click) in the list of devices on the left side.
4. Choose Reset printing system... from the menu.
5. Re-add your HP OfficeJet Pro 8710 after the reset by clicking the + button and following the prompts.

Reconfigure Wireless Connection

It's a good idea to reconfigure your wireless connection for any network issues that might be causing the problem:

1. On the printer control panel, navigate to Network Setup or Wireless Settings.
2. Disconnect and then reconnect to your wireless network.
3. Reconnect your MacBook Air and iPad to the printer's wireless network through the HP Smart app.

Check Paper and Print Settings

Ensure the settings for your print job are correct:

1. In the HP Smart or print dialog, ensure the paper size, type, and tray settings are correct.
2. Make sure the print quality settings are set to the default or high quality.
3. Check for any margin or layout settings that might be causing the offset.

Run Printhead Cleaning Utility

A misaligned printhead can cause printing issues:

1. Open the HP Smart app on your MacBook Air.
2. Go to Printer Settings and look for a Print Quality Tools or similar option.
3. Run the clean printhead or align printhead tool to fix alignment issues.

Check for Physical Issues

Inspect the printer hardware for any signs of issues:

1. Open the printer and check the printhead and ink cartridges for any obstructions or leaks.
2. Ensure the cartridges are properly installed and seated.
3. Look for any torn pieces of paper or dust inside the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Carmel2025 · Accepted solution]

I checked or did most all these items and then found how to do a Semi-Full Reset. I then reconnected everything to the Network and MacBook. This resolved the issue with the MacBook.
On the iPad, I found that I had to be on the 2.4 band, not 5, setting when printing from iPad and that is now working.  Looks like I may need to look into a new printer (like 9125e) that uses both bands or just stay in the slow lane.

Thanks for guidance.

[Kuroi_Kenshi]

Hi @Carmel2025,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,