A problem has occurred and you will be unable to print until the issue is resolved.

[kishinigam]

Bought a new printer, setup completed as per the instructions, installed cartridge and placed A4 size papers too in the tray. But getting error on the HP smart app : 

A problem has occurred and you will be unable to print until the issue is resolved.

If you have an HP+ printer, make sure to use an original HP cartridges. 

Sign in to your HP account on the home screen to check your status. 

Can someone please help ?

[Rainbow23]

Hi @kishinigam,

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query, I will be glad to help you.

I understand that you are facing printing issues on your HP Envy 6055e printer.

Please follow the steps listed below to uninstall and reinstall HP smart App for windows:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. On your Windows 10 device, go to this link: https://apps.microsoft.com/store/detail/hp-smart/9WZDNCRFHWLH?hl=en-in&gl=in 

To get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16

Let me know if this helps and have a good day.

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