A problem has occurred with one of the printer's critical system files.

[CFME1971]

The issue is an error message on the LCD front panel which suggests 'A problem has occurred with one of the printer's critical system files. A printer update will be installed to fix this problem'.

There is no way to communicate with the device for this update to occur.  The  printer is completely unresponsive to ANY inputs on its touchpad.  I've tried connecting it to a Win10 computer directly via USB, it is not recognized by the computer.  I connect the printer via LAN keep it for two days nothing, There is virtually NO way to do anything, and clearly no way to update the indicated software on the screen.

I have tried the obvious, deleting the printer and any driver or software references on the system, downloading the driver etc. but nothing appears to work, please help

[TEJ1602]

@CFME1971, Welcome to HP Support Community!

Follow the steps below-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the display still does not work, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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