A problem occurred with your account....

[Setter36]

Please can someone help....continue to get additional print sheet which states that "A problem has occured with your HP account....". I have checked all the earlier advice to this problem on the community but still get the same message. My account is good and I can print (at the moment).

Help please!!

Jim

[Garp_senchau]

@Setter36., Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP LaserJet is printing an extra page with a message about an issue with your HP account, even though your account is active and printing works fine. 

Try the following steps to stop the extra page from printing:

Log in to HP Smart and ensure your printer is properly linked and not showing any alerts.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.

Go to HP Support, download the latest firmware, and install it to ensure the printer is up to date.

Remove the printer from HP Smart, then re-add it to refresh the connection.

If the issue persists, resetting the printer to factory defaults might help.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,