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‎05-30-2018 08:40 AM

HP Recommended
Product: HP LaserJet Pro M12a
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with the installation of the software of the LaserJet Pro M12a. I try to install the software from CD but the program does not open. I also download the software from the website of HP, but when it is downloading, the file is extracted and then nothing is happening. Please help me, I tried many times to solve the problem. I run windows 10  x64 .

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2018 12:10 PM

HP Recommended

Hi,

this is an issue with the latest spring update (1803).

 

Please use below path to launch the software installation:

C:\LJPM11-M13_Full_Solution\HpSetup.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎05-30-2018 12:10 PM

HP Recommended

Hi,

this is an issue with the latest spring update (1803).

 

Please use below path to launch the software installation:

C:\LJPM11-M13_Full_Solution\HpSetup.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-24-2018 04:30 AM

HP Recommended

I have the same issue with a ph p1102 on 64 bit windows 10. I had to reset my pc because of 1809 issues.  Many thanks. 

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