A request for the USB device descriptor failed.

[Arief-Hashimoto]

My printer was not detected on any device, only an error was detected "A request for the USB device descriptor failed."

I have updated all the drivers but still have no results, how to solve the problem?

Thanks.

[Kumar0307]

@Arief-Hashimoto

Welcome to the HP Support Community!

• Have you tried using a different USB cable?
• Make sure the USB cable is not longer than 3 Metre.
• Try connecting it to a different USB port on your computer as the printer supports only a USB 2.0 port.
• New computers come with a combination of USB 2.0 and USB 3.0 ports.

Disconnect the USB cable.

Step 1: Update Windows

Select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates.

Step 2: Go to Device manager and uninstall any USB root hubs by right-clicking on it > uninstall device

Reboot the computer.

Step 3: Click here to download the HP drivers.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

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