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HP Recommended
hp laserjet m101-106
macOS 10.15 Catalina

Every time I want to print, I get the mysterious message: A [software component] will damage your computer message displays when printing or installing

The HP advise how to solve it does not work at all.

I installed the drivers again and again, nothing helps.

My printer is connected by USB/Airport Express, because WiFi quits every time after shutting printer or Mac.

Please advise

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

As you can see in my first message, my MacOS is 10.15.7

And furthermore, the problems started with the previous MacOS update and again with the last update to 10.15.7 (19H114)

View solution in original post

6 REPLIES 6
HP Recommended

https://virtualagent.hpcloud.hp.com/?botclient=web&botsubclient=community&cc=us&lc=en&query=hpdmfe

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Here, it already goes wrong:

To reinstall the printer:

  1. Go to 123.hp.com
  2. Enter your printer model

My printer is: HP laserjet M101-16. 

The product number is Q3Q35A

None of these lead to any response on 123.hp.com

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I made this roundtrip already. And again and again, I get:

 

A [software component] will damage your computer message displays when printing or installing

 

In the meantime I found out, that one can ignore this message.  So, I am able to print, but I every time have to click away these insane messages.

HP: Very unprofessional!

HP Recommended

What is your macOS version?

Run software update and ensure your Mac is fully up to date with 10.15.7, then the problem should be resolved with the steps included in my previous messages.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

As you can see in my first message, my MacOS is 10.15.7

And furthermore, the problems started with the previous MacOS update and again with the last update to 10.15.7 (19H114)

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