cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 2
29 18 0 1
Message 1 of 7
129
Flag Post

A [software component] will damage your computer message displays when printing or installing

HP Recommended
hp laserjet m101-106
macOS 10.15 Catalina

Every time I want to print, I get the mysterious message: A [software component] will damage your computer message displays when printing or installing

The HP advise how to solve it does not work at all.

I installed the drivers again and again, nothing helps.

My printer is connected by USB/Airport Express, because WiFi quits every time after shutting printer or Mac.

Please advise

6 REPLIES 6
Level 12
Level 12
6,656 6,592 708 1,732
Message 2 of 7
Flag Post
HP Recommended

https://virtualagent.hpcloud.hp.com/?botclient=web&botsubclient=community&cc=us&lc=en&query=hpdmfe

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Reply
0 Kudos
Author
Level 2
29 18 0 1
Message 3 of 7
Flag Post
HP Recommended

Here, it already goes wrong:

To reinstall the printer:

  1. Go to 123.hp.com
  2. Enter your printer model

My printer is: HP laserjet M101-16. 

The product number is Q3Q35A

None of these lead to any response on 123.hp.com

Reply
0 Kudos
Level 17
Level 17
30,288 30,004 5,178 11,993
Message 4 of 7
Flag Post
HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Author
Level 2
29 18 0 1
Message 5 of 7
Flag Post
HP Recommended

I made this roundtrip already. And again and again, I get:

 

A [software component] will damage your computer message displays when printing or installing

 

In the meantime I found out, that one can ignore this message.  So, I am able to print, but I every time have to click away these insane messages.

HP: Very unprofessional!

Reply
0 Kudos
Level 17
Level 17
30,288 30,004 5,178 11,993
Message 6 of 7
Flag Post
HP Recommended

What is your macOS version?

Run software update and ensure your Mac is fully up to date with 10.15.7, then the problem should be resolved with the steps included in my previous messages.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Author
Level 2
29 18 0 1
Message 7 of 7
Flag Post
HP Recommended

As you can see in my first message, my MacOS is 10.15.7

And furthermore, the problems started with the previous MacOS update and again with the last update to 10.15.7 (19H114)

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation