A [software component] will damage your computer message displays when printing or installing

[Jansr]

Every time I want to print, I get the mysterious message: A [software component] will damage your computer message displays when printing or installing

The HP advise how to solve it does not work at all.

I installed the drivers again and again, nothing helps.

My printer is connected by USB/Airport Express, because WiFi quits every time after shutting printer or Mac.

Please advise

[Repairatrooper]

https://virtualagent.hpcloud.hp.com/?botclient=web&botsubclient=community&cc=us&lc=en&query=hpdmfe

[Jansr]

Here, it already goes wrong:

To reinstall the printer:

1. Go to 123.hp.com
2. Enter your printer model

My printer is: HP laserjet M101-16. 

The product number is Q3Q35A

None of these lead to any response on 123.hp.com

[ShlomiL]

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Shlomi

[Jansr]

I made this roundtrip already. And again and again, I get:

A [software component] will damage your computer message displays when printing or installing

In the meantime I found out, that one can ignore this message.  So, I am able to print, but I every time have to click away these insane messages.

HP: Very unprofessional!

[ShlomiL]

What is your macOS version?

Run software update and ensure your Mac is fully up to date with 10.15.7, then the problem should be resolved with the steps included in my previous messages.

Shlomi

[Jansr · Accepted solution]

As you can see in my first message, my MacOS is 10.15.7

And furthermore, the problems started with the previous MacOS update and again with the last update to 10.15.7 (19H114)