A way of the regional reset of my Deskjet 3638.

[Takashi-s]

Hello,

I looked for HP ink 302 in U.S. because I brought my DeskJet 3638 from the Netherlands, but I was not able to find HP ink 302 in the HP's web shop in U.S. 

Question #1: It seems HP ink 63 is the compatible ink with HP ink 302 in U.S. Is this understanding correct?

Question #2: There were several conversations regarding a reginal reset of printers which were brought a HP printer from original region to other country. Does my DeskJet 3638 is needed to do a reginal reset to use the compatible ink in U.S.?

It would be appreciated if someone can answer to my questions above.

Kind regards,

[Rachel571]

Hi @Takashi-s 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Takashi-s]

Hi Rachel571,

Thank you for letting me know the steps to do the Regional Reset.

I downloaded the drivers and software highlighted by yellow in the image below from the web site of HP Deskjet 3630 series and installed them on my computer.

Also, I installed again the latest HP Smart App on my computer.

I have the USB cable to connet between the computer and Deskjet 3638.

But, I have only the empty ink cartridge which I bought at the previous resion (the Netherlands). In case I need to have the workable ink cartridge to do the Resional Reset, I have to buy an ink cartidge in U.S. If so, could you adivise me what ink cartridge is compatible for DeskJet3638?

Kind regards,

[Rachel571]

Hi @Takashi-s 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Takashi-s]

Hi Rachel571,

Thank you for introducing me of the sequence to open the New Resional window.

I was able to proceed the step 1) and step 2), then the below window was opened.

To follow the step 3), I holded down the CTRL + SHIFT keys and then the right click around the yellow circle area, but  the Set New Regions window did not open.

Also, I clicked the ink level in the window below then the next window was opened.

I holded down the CRTL+SHIFT keys and the right click the empty area to the right of ink level, but the New Risonal window did not open. 

Could you adivise me what I'm worng?

Kind regards,

[Irwin6]

Hi @Takashi-s,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please install the previous country ink cartridges and perform the steps given below again.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Takashi-s]

Hi Irwin6,

Thank you for letting me know the alternative way.

I sent the private message with the image of the window shown after proceeding with sequence in according to your explanation. Please let me know if you don't receive any private message from me.

kind regards,