AIR print with apple

[Egsgaard]

Hello i cant use my IPhone with airprint, but it works vith my windows pc. When i try to print it says it cant find any air printer. It worked before i got a new router. I haved checked that my phone and printer is on the same wireless network.

[A4Apollo]

Hi! @Egsgaard, Welcome to HP forums.

I understand you have issues printing from your iPhone and you get an error no AirPrint printer found.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

What is the IOS version on your iPhone?

Are the printer and iPhone connected to the same network?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try the steps recommended below.

Turn Off iPhone, WiFi router (remove from power), and Printer (remove from power).

Turn on WiFi router

Wait 30 seconds

Turn on printer

Wait 30 seconds

Turn on iPad

Try to print.

Please, try the steps recommended below.

Go to settings on your iPhone. Select wifi.  Press the blue arrow next to the network name in the list your printer is currently on.  When the network settings page comes up, make sure the http proxy setting is set to auto.

Also, try the steps recommended to solve AirPrint issues on your printer. 

Move the router closer to the printer but no closer than 6 feet (1.8 meters) from the router.  And verify that other everyday household items like microwaves, baby monitors, and cordless phones are not nearby.  These often interfere with your wireless signal
Make sure that the AirPrint-enabled printer connects to the same Wi-Fi network as the iOS device. Note that Wi-Fi printers may take several minutes to join a Wi-Fi network
Cellular Networks do not currently support AirPrint 
Make sure Airplane mode is OFF
Make sure that your iDevice is running the latest version of iOS and your printer has the most recent firmware version installed.
Check that your printer has not turned off wireless
 If it is turned OFF, press the wireless button on the printer to get it running again.
Try switching your iPhone or other iDevice WiFi bandwidth setting from 2.4 Ghz to 5 Ghz or vise-verse (from 5 Ghz to 2.4 Ghz)
If you are unsure how to check this setting, contact your Internet Service Provider (ISP)
Turn your iDevice off and back on again. Turn your printer off and back on again
Switch off BOTH your router AND your modem, wait 30 seconds and turn back ON
Turn off Bluetooth and try printing
Make sure that AirPrint is enabled in your printer settings. Check your printer’s manual for this
If you have any computers connected by ethernet to your network via a router/modem, shut those computers down. With that computer(s) off, try AirPrint again
Change the Internet Printing Protocols (IPP) setting from Off to On to make the printer findable via AirPrint
The IPP (Internet Printing Protocol) is usually found under the printer’s Advanced Settings sub-menu

Also, try printing using HP smart app and check if it helps.

Refer this article to know more information about printing using HP smart app.

Refer this article to know more information about printing using AirPrint.

Refer this article to know more information about Mobile Printing Solutions.

Let me know if this works!

Have a great day ahead! 🙂

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[Egsgaard]

It dosen´t help and when I try to print i just says cant find any airprinter. but when my pc is on i cant find the printer and the location is KD-lenovo -2015 whit is my computer. But stille i cant print, when I try it try to contact the printer and after a while it says the printer i passive.

[senan6806]

@Egsgaard

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out. 

Let's check if AirPrint is enabled on the printer. Here is how to do it:

Please ensure that the printer is up to date with its firmware and iPhone is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and iPhone software:

Update printer firmware

Update software on iPhone

1.) Touch the wireless icon on the printer control panel display to view wireless summary. Locate the printer IP address or IPv4 address.

2.) Open a web browser on a connected device, type the printer IP address onto the address bar and hit Enter. The EWS information page for the printer opens.(If a website security certificate displays in the Internet browser, tap Continue.)

3.) Click the Settings tab.

4.) Click Security, and then tap Administrator Settings.

5.) Under Network Settings, select AirPrint, if it is not already selected, and then tap Apply.

6.) Restart the printer.

7.) Try to print.

Keep me posted!
 

[Egsgaard]

i cant find the page and have taken a screen shot of it.

[senan6806]

@Egsgaard

I believe the AirPrint option is available under network settings. On the printer EWS page, click Network tab and look for AirPrint.