Access denied when trying to use Apps

[ibobo]

Hi,

I am trying to scan to Drive using the Apps icon (I have already done it before) but now I see

Access Denied.

The service might be busy, please try later.

If the problem continues, check for firmware update.

I have updated printer's FW to the latest, and I tried this one

https://support.hp.com/us-en/document/ish_4152459-4016255-16

I tried to remove cables, cartriges, reset everything and when I define Drive from scratch it works, but next time it gives the same error.

Some  details

Service ID:	10120
Firmware Datecode:	20231206
Control Panel Version:	0x07
Disable Fax:	No
Telecom Version:	05-021-002

Please assist

[ibobo]

UPDATE 1:

After 2 days of retrying, now it basically works, but after each click on either item within the Apps, it pops up the error message, but after retry it somehow goes on. I need to click a lot of "Retry" but eventually it works.

It looks like the newest version makes this problem. I bought this printer a month ago,  and before I updated the FW it worked. So I would like to ask support to provide me a previous version and I will downgrade it.