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‎06-18-2026 12:37 AM

HP Recommended
Product: HP Envy 6132e All-in-One Printer
Operating System: Microsoft Windows 11

I have had my HP Envy and few weeks.  I updated my HP Smart. I can print etc. But when I try to access my account I can't. It just tells me 'unknown error' and there is a blank screen. Why am I not able to see my account? How can I correct this?

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2 REPLIES 2

‎06-19-2026 10:50 AM

HP Recommended

Hello @mariacpdb, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Envy 6132e All-in-One Printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let us know if you are subscribed to the instant ink or the HP All in Plan?

 

Take care and have an amazing day! 

I'm an HP Employee.


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‎06-24-2026 04:35 AM

HP Recommended

Hi, I do have HP Ink account. Does that make a difference?

Why won't HP Smart coneect with my account?

Thanks

 

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