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‎06-10-2024 10:30 AM - last edited on ‎08-06-2024 07:56 AM by HP Administrator

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

I have the printer working, but it will only print it if I do it from the gallery option.. it is just on pause when trying to print from pdf.  Acer Chromebook/HP Deskjet 2755e

Kathryn

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2024 12:17 PM

HP Recommended

Hi @CrochetK,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with printing from a Chromebook.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Uninstall the printer software and restart the chromebook.

 

C) Kindly refer to the steps on this link to connect your printer to Chromebook again and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-12-2024 12:17 PM

HP Recommended

Hi @CrochetK,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with printing from a Chromebook.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Uninstall the printer software and restart the chromebook.

 

C) Kindly refer to the steps on this link to connect your printer to Chromebook again and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-12-2024 02:19 PM

HP Recommended

I had to  do it twice, the first time it couldn't find the printer.  When I went thru it the second time it printed just like a new printer.

Thank you

Kathryn

Was this reply helpful? Yes No

‎06-12-2024 03:11 PM

HP Recommended

Hi @CrochetK,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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