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‎09-10-2021 07:52 AM

HP Recommended

The problem still exists.

After 6 (six) supporter of HP Support tryed to solve, the problem is much bigger.

Now, after deinstallation, the new setup ends 2 steps earlier.

It seems to be a conflict between HP and Windows 10  (one of the last updates?)

 

After the prozess, there are notices in Win-Devices-List: 

 -  Fax seems OK

 -  Printer has "No driver available"

 -  an why is the device in the list of Bluetooth? Should not.

 

Please help or give the order to the best special specialists.

Thanks.

 

Was this reply helpful? Yes No

‎09-10-2021 08:00 AM

HP Recommended

The problem still exists.

 

After 6 (six) supporter of HP Support tryed to solve, the problem is much bigger.

Now, after deinstallation, the new setup ends 2 steps earlier.

It seems to be a conflict between HP and Windows 10  (one of the last updates?)

 

NOW: During the setup, the printer was founded, but then comes the error to go to the next step.

 

After the prozess, there are notices in Win-Devices-List: 

 -  Fax seems OK

 -  Printer has "No driver available"

 -  an why is the device in the list of Bluetooth? Should not.

 

Please help or give the order to the best special specialists.

Thanks.

Was this reply helpful? Yes No

‎09-17-2021 08:24 PM

HP Recommended

 

Now, weeks later, there is still no solution. 

 

Was this reply helpful? Yes No
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