Add Custom Paper Size to my HP LJ300 color MFP M375nw printer?

[WillCatt]

I want to print photos on 4x6 photo paper on my HP LaserJet Pro 300 MFP M375nw printer.  That size is not available in the Paper size selection.  Nor is there an option to create a custom paper size.  How do I select/or enter the custom size?

[Valsimot]

Check printer driver version and update to latest from hp.com

[WillCatt]

Thank you for the prompt reply.

Check printer driver version and update to latest from hp.com. I thought that might solve my problem as well and downloaded and installed LJM375_M475_Series-16079_full_solution.exe. Unfortunately, the latest printer driver did not address my issue.  Below is the list of paper types I found under HP Smart>HP LaserJet 300 colorMFP M375nw>Home>Device Configuration:

I'm not sure how to add my LaserJet 4x6 Glossy Photo Paper to the list.

Best regards,

[Valsimot]

You are mixing paper type and paper size. You can't add paper type, but you can create a custom paper size in the driver.

https://www.youtube.com/watch?v=VwfIULae-t8 

[WillCatt]

Thanks for the link to the YouTube Video that walked through the step-by-step process to select a custom size for the LJ printer.  Unfortunately, when I tried to follow the video, it did not work at all for Photo app.  When I tried to follow the instructions using MS Office Pro Plus 2016 PowerPoint Version 2108, I got a different Printer Properties screen (See the screenshot below):

Do you have any other suggestions how I can enter and use custom paper?

[Valsimot · Accepted solution]

You have the wrong printer driver installed. Printer properties screen on my computer matches the ones on the instruction video. If you were using hp drivers then you would have the same screen.

[WillCatt]

Hello Valsimot:

Thank you for guiding me to the solution. I now understand what was happening.  I was using the Microsoft HP LaserJet Printer Driver.  Once I selected the HP LJ300-400 color MFP M375-M475 PCL 6 printer driver from HP, I got the more extensive Printer Properties Screen and was able to successfully add the 4X6 Photo Paper size.

I appreciate your help.

Best regards,

Will