Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-12-2024 07:28 AM

HP Recommended
Product: hp officejet 3830
Operating System: Microsoft Windows 7 (32-bit)

Hi guys,

recently i have change the OS of my laptop to windows 7 32bits Version to be able to use excel 1997, i have installed my drivers, but when i connect my printer and add it, it appears on control panel but cannot print and only have 4 options so when i tried to use HpSmart to configure it, it try to install webView 2 giving an error cause it only works on 64 bits system, but i remember when i have used this same this SO with this printer it works well, so there any chance to use old drivers or another option, i have also installed the WIndows 7 Service Pack, and i cant see the drivers on manually add printer

Ty, for your responses

 

 

 

Category:
1 REPLY 1

‎10-12-2024 10:11 PM

HP Recommended

Hi @NicolasitOP 

Try to install with the next driver:

>> https://support.hp.com/es-es/drivers/swdetails/hp-officejet-3830-all-in-one-printer-series/model/717...

 

ferRX_0-1728793147789.png

https://ftp.hp.com/pub/softlib/software13/printers/OJ3830/basic/Basic_Webpack_x86-40.17.1248-OJ3830_...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.