• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I would like to add a network printer to HP Smart so that I could print from an iPad.

 

I am running Windows 10 Home 21H2 64-bit connecting wirelessly to my network

 

I have 2 HP printers, both connected via ethernet cable to the router:

HP Officejet 6500A Plus
HP Laserjet 1320n

Both work fine with various Windows apps and identify as being on the same network.

 

On my Windows desktop, with the HP Smart app:

The Officejet displays as ready
The Laserjet does not display and cannot be found by searching name or IP address.

 

On my iPad, with its HP Smart app:

The Officejet displays as ready and displays as Officejet 6500 E710n-z
The Laserjet shows Unavailable and displays as hp LaserJet 1320 series

 

I have three questions:

1) Is what I'm attempting even possible?

2) Why does the iOS app show both printers and the Windows app not?

3) What next - how could I print from my iPad to my Laserjet?

 

 

 

 

1 REPLY 1
HP Recommended

You will not be able to use LJ1320 with HP Smart because the printer is a way too old model to be supported. The app might recognize LJ1320 as a device but it doesn't know what to do with it.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.