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‎04-03-2020 01:58 PM

HP Recommended
Product: Compaq Presario CQ5700y
Operating System: Microsoft Windows 10 (64-bit)

Hi, is it possible to move my printer from the Unspecified device section to the printer and device section? Win acknowledges that it is up and running but when I go to print they want be to use PDF and I need to physically print labels. Thanks ahead of time!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2020 12:13 PM

HP Recommended

Hi @Glodeo

 

 Welcome to the HP Support Community. I'd be happy to assist you with the "installing the printer on your computer" issue. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

View solution in original post

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3 REPLIES 3

‎04-07-2020 12:13 PM

HP Recommended

Hi @Glodeo

 

 Welcome to the HP Support Community. I'd be happy to assist you with the "installing the printer on your computer" issue. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Was this reply helpful? Yes No

‎04-08-2020 07:09 AM

HP Recommended

Hi Jay, thank you so much for connecting to help, all is well now and I want you to know I am blessed to have HP tech and assistance here!!! Stay healthy and be happy!

Glodeo

Was this reply helpful? Yes No

‎04-08-2020 08:12 AM

HP Recommended

Hi @Glodeo,

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Take care!

 

Have a great day ahead!

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