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HP Recommended
LaserJet MFP E77822
Microsoft Windows 10 (64-bit)

My company has an HP Color LaserJet MFP E77822 on the network.  Not attached to a print server or anything. Just on the network.

 

And I can add it to my Windows workstation just fine via the "add printer using tcp/ip address or hostname" option in Windows.

 

But now we're being told we'll need to connect via IPP (actually IPPS but I'm starting with IPP first to make sure I can connect to it at all without certificate issues).  

 

And every time I try to add, I get an error message "Windows couldn't connect to the printer. Check the printer name and try again."

I'm using the "select a shared printer by name" option as described here https://zedt.eu/tech/windows/installing-an-ipp-printer-in-windows-10/

 

I'm using names like "http://<IP>" and "http://<IP>/ipp"  .    Perhaps I'm not using the right path there?  Or should I not be using "select a shared printer by name" method to add an IPP printer?

 

If I  choose to add by IP or Host name using an address like above, it never seems to connect either. It goes through the motions and I select a driver. But sending things to the printer just seems to have things go the queue in the "printing" state but nothing happens. 

 

IPP/IPPS is enabled on the printer. And I have installed the IPP print client and server on my workstation. I think there's a concept I'm fundamentally not understanding about this. 

3 REPLIES 3
HP Recommended

Hi,

Please try the basics first, may you add the printer using its IP Address with a Standard TCP/IP port?

 

Generally, regardless of adding a printer please ensure there is a proper communication with the printer, type the printer's IP address on the browser, may you access the EWS page of your printer?

 

Once confirming the information above, assuming the EWS page is accessible, try adding the printer as following:

  • Click Start and select the gear (Settings) icon.
  • Click on Devices.
  • click on Printers & Scanners.
  • Click Add Printer or Scanner.
  • After a moment of searching click the added option below - The printer that I want isn't listed.
  • Select Add a printer using a TCP/IP Address or Hostname and then press Next.
  • Type the IP address of the pritner and follow the steps to complete the wizard.

Now try printing using the newly added print queue.

 

Shlomi



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HP Recommended

Yes Ican add the printer via its ip address via  a standard TCP IP port as mentioned in the description.

HP Recommended

I'm assuming the EWS page is the web config page of the printer. And I am able to reach that. 

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