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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Adding device to dashboard

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07-28-2023 02:20 PM
New Dell laptop running Windows 11
Old HP 3830 all in one
* can't add my printer to the HP Dashboard - tried adding through discovery and also the IP address, but printer not found.,
* Previously the HP dashboard also included my old taptop in "devices", but once i deleted that one, i tried to add the new one, i get no devices found
* In Windows settings the printer is connected to the network & idle.
* Printer itself is connected to Wi-Fi - solid blue light indicator
I've deleted the app and downloaded a fresh one, but still having the same issues.
I've downloaded updated Windows 11 drivers as well.
Please help!
07-31-2023 09:40 AM
Welcome to the HP support community.
I understand that you are trying to install the printer, I am glad to assist you.
Install the printer using HP Smart app
Here are the steps:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee