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Locked

‎09-05-2023 06:50 AM

HP Recommended
Product: HP Color LaserJet Managed MFP E87640du-E87660du - Base Product 40-60ppm

Please can someone confirm with me in regards to a lost admin password for the printer.

1. The printer will indeed need to be factory reset to reset the password.

2. The correct procedure to factory reset the printer.

Many thanks.

Category:
1 REPLY 1

‎09-05-2023 11:11 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
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