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‎11-24-2020 08:29 AM

HP Recommended
Product: HP Color LaserJet CM 6030 MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have set a password in the security settings. But now he doesn't accept this when I want to log in. How can I reset or delete the password?

Thank you

 

Greetings Quellqpur

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2020 08:42 AM

HP Recommended

You need to perform a cold reset. I am on the road at the moment and don't have access to those instructions. You can probably find a video on YouTube,  it is the same for the 6040.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎11-24-2020 08:42 AM

HP Recommended

You need to perform a cold reset. I am on the road at the moment and don't have access to those instructions. You can probably find a video on YouTube,  it is the same for the 6040.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-25-2020 01:16 AM

HP Recommended

Perfect, it works. Thank you

 

Greetings Quellqpur

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