Administrative lockout

[Wheelman24]

Office Jet Pro 6968 All in One.   Prod. #TOF28A  connected wirelessly to iMac (2019) with OS Catalina 10.15.6.  

When using HP Utility cannot access administrative feature as feature was locked out.  Unit is used on lan at home 

I purchased unit new, never setup admin. user name or password.  How do I access admin. feature?  Printer is approx. 3 yrs old

[TEJ1602]

@Wheelman24, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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