After Upgrading firmware. Scanner is not working anymore on mac

[red-den]

Problem i encountered:
Unable to  use Scan to Computer, no computer is being recognize even the printer app is installed
Printer Utility is unable to load the installed printer. Field are unknown
Unable to use scanner see attached photos. 

[Bernard42]

         Hello red-den ,

How to reactivate a scanner?

Select Start > Settings > Devices > Printers and Scanners or use the following button. Select Add Printer or Scanner. Wait while it searches for nearby scanners, choose the one you want to use, then select Add device.

Please click “ Accepted Solution ” if you feel my post solved your issue,

it will help others find the solution.

Click the “ Kudos/Thumbs Up " on the bottom right to say “ Thanks ” for helping!

             Sincerely,

[red-den]

Hi @Bernard42, Thanks for the response. Although Adding printer/Scanner is not problem to me as i can add it repeatedly without an issue.  The main concern i'm facing is every time i use the scanner i always get the error i posted (Image uploaded). Not sure what happened when in fact its working fine not after i upgrade the firmware. 

[ID-10-T-Inc]

Having the same issue since the most recent firmware update. Please provide solution ASAP.

[red-den]

Any update with this??

[ID-10-T-Inc]

Any update ? Who do I need to reach out to ? This issue needs to resolved asap.