• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-16-2010 10:28 AM - last edited on ‎02-20-2017 02:56 PM by HP Administrator

HP Recommended

 

@JeffB123 wrote:

I have read through numerous posts and I have a similar problem but it is with a clean install of Win7 Home Premium.The printer is a Photsmart 7260. I have deleted and reinstalled the printer and driver from Win7 and nothing has solved the problem - everything seems ok but nothing is printing from any software or the card reader or any other source. Please can someone help with this problem. HP don't seem to be able to sort it out at all. I do have another printer connected but I use this printer purely for printing photos. It has been several days of frustration with no end in sight! Please help if you can

 

If the printer will not print from the card slots then the issue is with the printer, not with the computer, driver or connection.  Try printing a diagnostic test from the printer as shown here.   When printing, does the printer go through the motions of printing but with blank pages?  Are there any error messages?

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎04-18-2010 04:24 AM

HP Recommended

I tried the diagnostic test page print and the printer prints fine. When I tried printing from either the card slot or from the computer the printer starts and makes noises as if it is going to print but nothing then happens and nothing is shown as sent to the printer in the printer and devices "see whats printing" I am using windows 7 home premium -

Was this reply helpful? Yes No

‎04-18-2010 04:28 AM

HP Recommended

P.S. to my earlier post - there are no error messages shown when trying to print - the printer is not set as the default printer but I did try setting it as the default but there was no difference.

Thanks

Was this reply helpful? Yes No

‎04-20-2010 04:52 AM

HP Recommended

Hi Bob

I have found another post in the forum which lead me to try setting the paper type in printer preferernces to Automatic as someone suggested - after this I find that a photo starts printing (I am using 8x4 with tab high gloss hp paper) but after a few passes the paper ejects with a strip of print 5mm deep printed. Does this not suggest a driver problem? Any suggestions as to how I can solve this most annoying problem??:smileymad:

Was this reply helpful? Yes No

‎04-20-2010 10:34 AM

HP Recommended

can somebody help i have HP PhotoSmart Plus Printer B209a-m microsoft says driver not digial sign

i load the driver on Windows 7 after i am finish its says driver not install  i tried three or four times same answer my son bought a new laptop  with Windows 7 has the same printer same problems. i check with the people at HP they went out of there way to help me with no fix. Ihave a new Desktop with Windows 7 with a new printer all HP including my son. i am thinking of buying a deferent printer if my problem is not resolved thank you

Rmiller0479@sympatico.ca I have Windows 7 64BIT

Was this reply helpful? Yes No

‎04-20-2010 10:39 AM

HP Recommended

Are you trying to install using a download or from the cd

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Was this reply helpful? Yes No

‎04-20-2010 03:25 PM

HP Recommended

There are details for my problem:

 

  • Which version did you start with? Win XP Pro SP3
  • Which version of Windows 7 did you end up installing? Win7 32 Bit
  • What hp printer was installed in old version of windows?  HP Deskjet 5150 Series
  • Where did the installed software for the printer come from eg CD or Web Download: Web Download

                 If CD if you can find it now what is the number written on it?

                 If web download approximately when you downloaded it? Firstly for Win XP I've downloaded drivers from the website, version 9.4.2.0

  • How is the printer connected to your PC ? eg US, Wired Network or Wireless: USB cable
  • Any other printers installed on your PC? No
  • Lastly the version of the printer driver that is currently installed that will not enable you to print?  HP Deskjet 5150 Series (61.63.543.0)

 

My problem is so strange because the printer prints does not print any text but prints other stuff like: graphs, figures from PDF files..

 

Please help me, I'm trying to fix it for 4 days, I've looked through all posts and did not find any answer. I can not sleep at night, because of the thought of installing Win XP again or buying new printer...

Was this reply helpful? Yes No

‎04-20-2010 05:31 PM - last edited on ‎02-20-2017 02:58 PM by HP Administrator

HP Recommended

 

@wojtekmeister wrote:

There are details for my problem:

 

  • Which version did you start with? Win XP Pro SP3
  • Which version of Windows 7 did you end up installing? Win7 32 Bit
  • What hp printer was installed in old version of windows?  HP Deskjet 5150 Series
  • Where did the installed software for the printer come from eg CD or Web Download: Web Download

                 If CD if you can find it now what is the number written on it?

                 If web download approximately when you downloaded it? Firstly for Win XP I've downloaded drivers from the website, version 9.4.2.0

  • How is the printer connected to your PC ? eg US, Wired Network or Wireless: USB cable
  • Any other printers installed on your PC? No
  • Lastly the version of the printer driver that is currently installed that will not enable you to print?  HP Deskjet 5150 Series (61.63.543.0)

 

My problem is so strange because the printer prints does not print any text but prints other stuff like: graphs, figures from PDF files..

 

Please help me, I'm trying to fix it for 4 days, I've looked through all posts and did not find any answer. I can not sleep at night, because of the thought of installing Win XP again or buying new printer...

 

It is possible that your black cartridge has failed or is out of ink.  The graphics will generally be printed by the color cartridge, even black graphics.  Try printing a diagnostic page as shown here for the Deskjet 5100 series.  If the color prints but there is not black printing then the issue is either the printer electronics (not likely) or the black cartridge.  If there is no black printing you could confirm it is the cartridge by gently blotting the black printhead on a damp tissue.  A good cartridge will have a stong black blot, an empty or defective cartridge will show only a smudge.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎04-20-2010 05:50 PM

HP Recommended

@

 

My black cartridge is brand new from HP.

 

For sure the problem are drivers, because I've just plugged my printer into another computer with Win XP system and the printer works just fine.

 

I have also downloaded the drivers for Win XP from HP.com and tried to install them in Windows 7. I've almost made it, but at the end of the installation process I got the message error that some functions of the driver may be not available. I ignored it and clicked "OK".

 

Now my printer (with drivers from XP) prints only text - actually just letters... I can not print any special symbol, graph, image, etc.

 

Very strange....

Was this reply helpful? Yes No

‎04-23-2010 03:33 PM

HP Recommended

Printing from the PC where printer is connected locally now works.

Printing from all other PCs in LAN still fails: both Windows 7 german and  Vista german.

 

System Event on Windows 7 client PC says:

spoolsv.exe failure

...x64\3\UNIDRVUI.DLL load error code 0xc1

 

thank you very much

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.