After changing the password in the EWS, no EWS login is possible.

[Tom-Tom-Tom]

After I changed the password of the 'admin' user in EWS, I was called by the system to log in again. This does not function anymore. Neither with the old nor with the password. How do I get access to the settings in EWS again. There are many instructions to perform a verrks reset on the net. Unfortunately, none of these instructions had been fine-tuned. Aich of the Cjatbot had put forward various proposals to me, but nobody has helped here either. How do I reset the device to factory settings?
This device has the firmware version V3.82.01.16 Aug-11-22 (MFP178nw)
My operating system is macOS Sequoia 15.3

First of all, thank you for your support.

[Garp_senchau]

@Tom-Tom-Tom, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Password Recovery / Reset

• Try default passwords like admin or 00000 on the printer control panel.
• Look for a password reset option in the printer's settings.

2. Clear Browser Cache

• Clear your browser's cache or try accessing the EWS using an incognito/private window.

3. Factory Reset

• Power off the printer.
• Press and hold the reset or stop button, then power it back on.
• Release the button after 15-20 seconds and wait for the printer to reset.
  Restore factory defaults on your HP printer Guide

4. Re-Access EWS

• After resetting, log in to the EWS using default credentials.
• Reconfigure network and printer settings.

5. Network Configuration

• Ensure your Mac and printer are on the same network.
• Verify the printer's IP address and check network settings.

6. Reinstall Printer Drivers

• Remove and reinstall the printer drivers on your Mac.
• Add the printer back to your system.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H