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‎02-05-2024 11:19 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

After turning on VPN (Norton 360) I am unable to print to my HP 8610.  It shows that the printer is offline.  If I turn the VPN off, I can print.  There is a setting in the VPN app to allow apps to be excluded from VPN Secure Traffic.  To exclude an app, you have to provide the app name and directory path.  However, I have no idea of the application name or directory.  Can anyone provide this information?

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2 people had the same question
2 REPLIES 2

‎02-05-2024 11:27 AM

HP Recommended

You may have to get with Norton to solve the problem.

 

This is what I found at Norton

https://support.norton.com/sp/en/us/home/current/solutions/v63987985

 

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‎02-05-2024 12:22 PM

HP Recommended

I tried the recommended actions on the Norton website but they failed to solve the issue.  Another post I found recommended setting up split tunneling and excluding the print app from the VPN Secure Traffic.

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