After reinstall of HP Smart it opens and then closes

[Allankn]

In HP Smart my printer was listed as offline. I decided to upgrade to a newer version of HP Smart.
After opening the app just dies after a short while. I have removed the program and drivers, installed again, restarted computer but to no prevail.

I also notice that the app is no longer called HP Smart but HP AiO (All in One) Remote, not sure if this is just a rebranding.

Now I simply can't print. I have followed all available docs on this issue but having no luck in getting this to work. Help!

[greenturtle]

Hi,

Thanks for using the HP Support Community.

It should be HP Smart from the Microsoft Store. HP All in One remote is an old app.

If that doesn't work, try the HP Full software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-2600-all-in-one-printer-series...

This resource will be useul:

https://www.youtube.com/watch?v=1vjgUw9JjxM&t=35s

Check out this link for more useful tips on using the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjf7AT3sxTKPLQ_Ox1Jv9ys

Hope that helps!

[Allankn]

All the links on the support pages links to the Microsoft Store. There is only one app which is called HP Smart, but when downloaded and installed its the All in One app. So seems like there's some issues there.

Anyways, thanks for the link. I downloaded the full software, but when installing it says that it can't open the HPEasyStart_14_1_4.exe from ftp.ext.hp.com. The webpage cannot be opened. Try again later.

What now?