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‎03-12-2021 07:59 PM

HP Recommended
Product: HP Envy Photo 7800
Operating System: Microsoft Windows 10 (64-bit)

Every time I scan a document to a PC (PC connected via USB), Windows File Explorer opens up.  My old HP printer software from 10 years ago had a setting that let me disable this.  However, I can't find a setting to disable this in "HP Smart" software.

 

Could someone please tell me how to turn this feature off in "HP Smart" software or the printer?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2021 12:27 AM

HP Recommended

Thanks for clarifying.

Open the HP Envy Photo 7800 icon on your desktop and select Scan, then Scan a Docuemnt or Photo.

Select the requires scan shortcut and press More >

Open the destination tab and change the settings for "After saving the file"

ShlomiL_0-1615620246936.png

 

 

From your description, I believe you may use WSD which cannot control a such, if you cannot find an HP Envy Phto 7800 icon as listed follow below version of the HP Print and Scan doctor by selecting Fix Scanning to install the Full Feature HP Software and then change the settings:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎03-12-2021 11:36 PM - edited ‎03-13-2021 12:23 AM

HP Recommended

Hi,

Do you scan using the printer front panel or any application on your computer?

 

Assuming that by using the front panel, what EXACT steps are taken? what EXACT name is listed for your computer? to better understand if you are using Windows WSD scanning or the HP Scan software, as both options provide a such.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-13-2021 12:19 AM

HP Recommended

Thanks for your response.  I scan from the front LCD panel of the printer.  I select Scan\Computer\Horizon USB.  

Was this reply helpful? Yes No

‎03-13-2021 12:27 AM

HP Recommended

Thanks for clarifying.

Open the HP Envy Photo 7800 icon on your desktop and select Scan, then Scan a Docuemnt or Photo.

Select the requires scan shortcut and press More >

Open the destination tab and change the settings for "After saving the file"

ShlomiL_0-1615620246936.png

 

 

From your description, I believe you may use WSD which cannot control a such, if you cannot find an HP Envy Phto 7800 icon as listed follow below version of the HP Print and Scan doctor by selecting Fix Scanning to install the Full Feature HP Software and then change the settings:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-13-2021 05:08 PM

HP Recommended

Thank you!  It was exactly as you described.  Thank you for the excellent support.  HP does a very good job supporting their customers on this forum!  Please continue the excellent support!

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