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‎01-23-2024 04:39 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer

I recently had my computer updated to Windows 10.  I use SoftCafe MenuPro 10 to print for my business.  I've been printing menus on legal size paper for years with no issue.  Now I can't print legal size & can't find the option to do so in the drop down menu.  Any advice? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2024 06:23 PM

HP Recommended

One issue could be that Windows has replaced your HP driver with a Microsoft IPP driver that often will only support letter sized paper. On your computer go to control panel>devices and printers and then right click on the icon for your printer and select printer properties. Click the advanced tap and you will see the driver type installed. If it says class driver or IPP driver that is a microsoft driver and you need to reinstall to get your functionality back.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎01-23-2024 06:23 PM

HP Recommended

One issue could be that Windows has replaced your HP driver with a Microsoft IPP driver that often will only support letter sized paper. On your computer go to control panel>devices and printers and then right click on the icon for your printer and select printer properties. Click the advanced tap and you will see the driver type installed. If it says class driver or IPP driver that is a microsoft driver and you need to reinstall to get your functionality back.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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