Again - OfficeJet Pro 8600 not found on Windows 10 update

[renaudl]

Have followed all the steps in previous post https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/OfficeJet-Pro-8600-not-found-on-Windows-1... but still not able to install my printer onto my pc 

Other pc on network with W10 could be installed without problem 

I have deinstalled it ,  set the services Function "Discovery Provider Host" & "Function Discovery Resource Publication to manual, reinstalled everything and still the same 

It finds the printer gives it's IP - I can ping/tracert that IP , I can select the printer found by the installer  , but then it churns forever preventing to complete the last step of the install ...

Any other suggestion ?

[asmita6658 · Accepted solution]

@renaudl

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the printer installation. 

Appreciate you trying the steps. Don’t worry, I’m here to help! 

Let's try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the built-in drivers. Refer to this link for steps.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[renaudl]

Tx a million

It worked using the windows default install instead of the Hp install package software 

Not sure why one worked and the other not 

Anyway tx for having solved this 

[asmita6658]

@renaudl

Thanks for replying. Happy to hear that you were able to resolve the issue. 

If you need further assistance feel free to reach out to us. 

Have a great day!