-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Alternative to HP Software for Scanner

Create an account on the HP Community to personalize your profile and ask a question
07-04-2017 11:12 AM
I recently bought the HP Color LaserJet Pro MFP M477 and began printing from it via a connection to my wireless router.
When I downloaded and tried to installed the HP software for the device, the installation failed ("no available driver), I lost access to the router, my Windows slowed to a crawl. I ended up resetting Windows and, with the help of HP support, installed a universal driver - which allowed me to print, but not scan.
When I downloaded and installed the HP software again, the only function the software allowed me to do was scan - but I lost the ability to print.
I uninstalled the HP software and duplicated the steps of HP support and again found and installed the universal printer, restoring my ability to print. But now I am relectant to reinstall the HP software again as a means to scanning. Is there a good alternative that allows scans and good management of scans?
07-04-2017 11:29 AM
Scanning issues…
Please try this scan solution:
HP Scan Extended
For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Make searchable PDF scans with this free scanning software - https://www.naps2.com/
Let us know.