Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Color LaserJet Pro MFP M477
Microsoft Windows 10 (64-bit)

I recently bought the HP Color LaserJet Pro MFP M477 and began printing from it via a connection to my wireless router.

When I downloaded and tried to installed the HP software for the device, the installation failed ("no available driver), I lost access to the router, my Windows slowed to a crawl. I ended up resetting Windows and, with the help of HP support, installed a universal driver - which allowed me to print, but not scan.

When I downloaded and installed the HP software again, the only function the software allowed me to do was scan - but I lost the ability to print.

I uninstalled the HP software and duplicated the steps of  HP support and again found and installed the  universal printer, restoring my ability to print. But now I am relectant to reinstall the HP software again as a means to scanning. Is there a good alternative that allows scans and good management of scans? 

2 REPLIES 2
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

HP Recommended

Alternative works fine.  HP's shows up on screen, but says scan not found.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.