• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-04-2017 11:12 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477
Operating System: Microsoft Windows 10 (64-bit)

I recently bought the HP Color LaserJet Pro MFP M477 and began printing from it via a connection to my wireless router.

When I downloaded and tried to installed the HP software for the device, the installation failed ("no available driver), I lost access to the router, my Windows slowed to a crawl. I ended up resetting Windows and, with the help of HP support, installed a universal driver - which allowed me to print, but not scan.

When I downloaded and installed the HP software again, the only function the software allowed me to do was scan - but I lost the ability to print.

I uninstalled the HP software and duplicated the steps of  HP support and again found and installed the  universal printer, restoring my ability to print. But now I am relectant to reinstall the HP software again as a means to scanning. Is there a good alternative that allows scans and good management of scans? 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.