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HP Recommended
Officejet 6500 E710n-z
Microsoft Windows 10 (64-bit)

After EVERY sign-in to Windows, a Popup message about some rewards program appears:

 

e967a4ba-645a-4e5b-a9a4-11904418cc0a.jpg

 

If I click "No Thank you", another message pops up:

737c8665-cbb5-4472-a87a-059a1b0278d6.jpg

And I have to klick "Yes" and then I can start working on the computer! 

 

If I click the "HP Rewards" button on first popup, a web page opens, which says that rewards program is over:

 

c540d33b-6c87-4d66-9e1b-d338527c8671.jpg

The page suggest that updating of printer software will remove the popup, ant there is a button "Update HP Printer software". Clicking that button, however, leads to nowhere:

 

Scar88_1-1657094994367.png

We downloaded the latest software for this printer from standard support page (instead of the non-working link above), and we installed it, but that had no effect of the annoying popup.

 

SO, HP, WHAT YOU SUGGEST ?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Scar88 

 

Welcome to the HP User Community.

 

The Rewards campaign that is stuck in your printer software was ended years ago in 2017.

 

Unfortunately - at that time - it was thought that tying the Rewards campaign to the software was a good idea.

It was discovered that attaching rewards to printer software is not a good idea -- this method to advertise "rewards" has not been used since that time.  Details are included at the end of this message.

 

If your printer and its printer software version were new enough, the annoying message could (would) be removed when you uninstall the old printer software > Restart the computer > Install a fresh copy of the printer software. 

 

Wait!  The software for your older printer is an older version - reinstalling might not eliminate the message.

Reference HP Officejet 6500A Plus/Plus Special Edition e-All-in-One - E710s Full Feature Software and Driver 

 

What to do?

Were it mine to do:  Switch off the Notifications in Windows

 

The following is part of an older collection of mine - at least most of the information is likely still relevant.

Not wanted?  Ignore.

 

Notifications - Stop the Onslaught

 

Method – Set / Adjust Focus Assist (Windows 10)

 

Settings > System > Focus Assist

Set / Select "Priority Only" and create a customization / priority list

OR

Set / Select "Alarms Only"

 

Under Automatic Rules

Decide whether you want to "Do not Disturb" time - set those hours.

Switch everything else to ON

Optional > Check "Show me a summary of what I missed while focus assist was on"

 

 

 

Method - Switch off Notifications (Windows 10)

 

Settings > System > Notifications and actions >

Beneath Notifications, set the following to OFF

  • Get tips, tricks, and suggestions as you use Windows
  • Get notifications from apps and other senders

 

Method - Switch off Selected Notifications (Windows 10)

 

Settings > System > Notifications and actions > 

Beneath Notifications 

Switch ON Get notifications from apps and other senders

Scroll down to the list of "apps" > switch on / off each application

 

Optional

Switch OFF Show me the Windows Welcome experience...

Switch OFF Get tips, tricks, and suggestions as you use Windows

 

Method - Printer Notifications (Recent versions of Windows)

 

Control Panel > icon view > Devices and Printers >

Left-Click one time on any Printer > (top ribbon) Print Server Properties >

Tab Advanced > UNCHECK the following

  • Show informational notifications for local printers
  • Show informational notifications for network printers

OK

 

Method - Printer Notifications – Device Manager

 

Paraphrased from a Solution Contributed by  Bob_Headrick

Control Panel > icon view > Devices and Printers

Right-Click on your printer >

Printer Properties > Ports > Uncheck "Enable bidirectional support" >

Apply > OK

 

Relevant Thread: New HP 7855 - How can I turn off the printer notifications

 

=========================================================================================

From HP

 

The promotion is ended:

HP Rewards – Program Ended July 2017

 

From HP

HP appreciates your choice in purchasing genuine HP cartridges. However, this HP Rewards program is no longer active, and the benefits of this retired program are no longer being provided. HP greatly values its customers and often develops new and exciting ways to reward customers through promotions and product savings. To discover any new reward programs and find great deals on HP products, visit the HP store at HP Store - USA regularly. (Click Flag at bottom of website to change regions.)

 

The HP Rewards Promotion - Ended July 2017

 

Important:

  • IF available for your printer, installing updated printer software removes the message.
  • No update for you printer?  Ignore the rewards message and the request to update the driver.

 

____________________________________________

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 6500A Plus e-All-in-One Printer - E710n 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Scar88 

 

Welcome to the HP User Community.

 

The Rewards campaign that is stuck in your printer software was ended years ago in 2017.

 

Unfortunately - at that time - it was thought that tying the Rewards campaign to the software was a good idea.

It was discovered that attaching rewards to printer software is not a good idea -- this method to advertise "rewards" has not been used since that time.  Details are included at the end of this message.

 

If your printer and its printer software version were new enough, the annoying message could (would) be removed when you uninstall the old printer software > Restart the computer > Install a fresh copy of the printer software. 

 

Wait!  The software for your older printer is an older version - reinstalling might not eliminate the message.

Reference HP Officejet 6500A Plus/Plus Special Edition e-All-in-One - E710s Full Feature Software and Driver 

 

What to do?

Were it mine to do:  Switch off the Notifications in Windows

 

The following is part of an older collection of mine - at least most of the information is likely still relevant.

Not wanted?  Ignore.

 

Notifications - Stop the Onslaught

 

Method – Set / Adjust Focus Assist (Windows 10)

 

Settings > System > Focus Assist

Set / Select "Priority Only" and create a customization / priority list

OR

Set / Select "Alarms Only"

 

Under Automatic Rules

Decide whether you want to "Do not Disturb" time - set those hours.

Switch everything else to ON

Optional > Check "Show me a summary of what I missed while focus assist was on"

 

 

 

Method - Switch off Notifications (Windows 10)

 

Settings > System > Notifications and actions >

Beneath Notifications, set the following to OFF

  • Get tips, tricks, and suggestions as you use Windows
  • Get notifications from apps and other senders

 

Method - Switch off Selected Notifications (Windows 10)

 

Settings > System > Notifications and actions > 

Beneath Notifications 

Switch ON Get notifications from apps and other senders

Scroll down to the list of "apps" > switch on / off each application

 

Optional

Switch OFF Show me the Windows Welcome experience...

Switch OFF Get tips, tricks, and suggestions as you use Windows

 

Method - Printer Notifications (Recent versions of Windows)

 

Control Panel > icon view > Devices and Printers >

Left-Click one time on any Printer > (top ribbon) Print Server Properties >

Tab Advanced > UNCHECK the following

  • Show informational notifications for local printers
  • Show informational notifications for network printers

OK

 

Method - Printer Notifications – Device Manager

 

Paraphrased from a Solution Contributed by  Bob_Headrick

Control Panel > icon view > Devices and Printers

Right-Click on your printer >

Printer Properties > Ports > Uncheck "Enable bidirectional support" >

Apply > OK

 

Relevant Thread: New HP 7855 - How can I turn off the printer notifications

 

=========================================================================================

From HP

 

The promotion is ended:

HP Rewards – Program Ended July 2017

 

From HP

HP appreciates your choice in purchasing genuine HP cartridges. However, this HP Rewards program is no longer active, and the benefits of this retired program are no longer being provided. HP greatly values its customers and often develops new and exciting ways to reward customers through promotions and product savings. To discover any new reward programs and find great deals on HP products, visit the HP store at HP Store - USA regularly. (Click Flag at bottom of website to change regions.)

 

The HP Rewards Promotion - Ended July 2017

 

Important:

  • IF available for your printer, installing updated printer software removes the message.
  • No update for you printer?  Ignore the rewards message and the request to update the driver.

 

____________________________________________

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 6500A Plus e-All-in-One Printer - E710n 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you. Not what I've expected to hear, but at least things are clear now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.