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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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I still can NOT scan.  As I have said several times the printer is working.  I have found another thread that the scanning software is NOT working and HP doesn't seem to want to do anything about it.  Unless you have a cure for the scanning problem there is no need for you to reply unless you know of another scanning program that is NOT  HP.

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