B209 a-m display screen is stuck on ink cartridge issues after installing new cartridges

[Magic8708]

B209 a-m display screen is stuck on ink cartridge issues after installing new cartridges. Cannot exit the screen. Have restarted, reinstalled new cartidges a number of times. After startup HP screen, it goes to screen showing "missing" cartridges. Colors only, not B&White. 

[Nal_NR]

Hi @Magic8708,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Have you tried resetting the printer and removing the ink cartridges?

• Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
• Open the cover of the product and remove the print cartridges.
• Close the cover and wait for the Insert Ink Cartridges message to display.
• Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
• Reconnect the power cord. If the product does not turn on, press the Power button.
• Open the cover and reinsert the print cartridges.
• Close the cover. If prompted, print a calibration page.
• Print a Self Test to verify the product is functional.
• Reconnect the USB cable, and try to print from the computer.

If this does not help, this could be a hardware issue. I recommend you contact phone support for further assistance.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

If you're unable to resolve the issue on your own, it's a good idea to contact HP support or visit an authorized service center for assistance